Our company takes its work seriously. We closely monitor product quality and regularly update our range with new items from reliable manufacturers with a strong global reputation. More importantly, we comply with U.K. law and operate officially. We place great importance on the legality of our actions and on our reputation. For this reason, we maintain specific conditions for product returns.
That said, we always strive to take an individual approach with every customer. If needed, we will arrange an exchange and help find a suitable alternative product.
To proceed with a return, please complete the appropriate form on our website. In the form, provide your first and last name, phone number, and email address so we can contact you. You will also need to specify the order number and order date, the product name and type, the quantity, and select the reason for the return from the provided list.
Please also indicate whether the product has been opened. You can further describe the issue in the comments field so our team can better understand the concern and decide on a replacement. After you submit the form, it will be sent for review.
Our support team strives to process requests as quickly as possible. We will reply by email or contact you by phone with our decision regarding an exchange or other next steps.